Thanks to the abundance of customer and website feedback tools for web development, there are dozens of high-tech ways to get direct customer feedback about your product.
How to Use Feedback?
When you have a real evaluation from your target audience, you can increase the performance of your team, evaluate them, or improve their skills. Gathering feedback is also the key to creating great pages that your audience will be in love with. Finally, you design for them. It’s good for your web designing team to know what they do well and what they need to improve.
If you are managing a team, you can make use of website tools for web development teams to obtain feedback. Then, your mission as a manager is to organize this data to transform it into a piece of useful knowledge for your team. In this way, you can help them improve themselves and also the projects you work on.
Website Feedback Tools for Web Development
Therefore, to make your work easier, in this article we will talk about the best powerful website feedback tools for web development teams.
Here are the best ones:
BugHerd
BugHerd is one of the simple one-stop bug tracking and website feedback tools for web development based in Melbourne and Australia. BugHerd collects visual feedback, complete with metadata, annotation, and screenshot. It provides website page feedback ready for team action and these design and development teams manage and act on the website feedback.
BugHerd pins website feedback directly to page elements with a simple click. Its ease of use for clients and your team gives website feedback on desktop, tablet, or mobile with BugHerd. Capturing the context is the best way to resolve bugs and respond to website feedback. BugHerd makes it easy to get technical information to gather feedback.
When embedding BugHerd into your workflow, you can take advantage of the useful integrations they offer, such as
- WordPress,
- GitHub,
- Slack,
- Zapier,
- and Integromat.
This tool offers an in-page feedback option, which lets customers report bugs straight from the website. The visual task board makes it easy to manage, assign and prioritize tasks quickly.
Mopinion
Mopinion is one of the successful website feedback tools for web development that take feedback one step further and offers in-depth analysis opportunities for its users. Thanks to real-time data visualization in customizable dashboards and charts, you can quickly and efficiently digest large sums of feedback data on all their digital channels.
This all-in-one user feedback tool collects and analyses feedback from websites, mobile apps, and email campaigns in real-time. Thanks to Mopinion’s easy-to-use interface, you can build, design, and configure feedback forms however you like.
You can also visualize the incoming feedback in customizable dashboards and charts for advanced analyses. To take it one step further, digital teams can share and take action on these feedback items in a timely manner with the help of smart alerts.
Mopinion gives you a fresh perspective on the online journey, with actionable insights into the motivation behind customer behavior on your digital channels.
Birdeye
Birdeye is an all-in-one experience marketing platform that provides multi-location businesses with the data and the tools to deliver great experiences at every step of the customer journey.
The tool attracts new leads with listings, reviews, and referrals. It converts them into customers with webchat and appointments and delights those customers with surveys, ticketing, and insights.
Birdeye is trusted by multi-location fortune 1000 businesses headquartered in Palo Alto and led by alumni from Google, Amazon, Salesforce, and Yahoo. It has a wide range of products including
- Reviews
- Listings
- Pages
- Messaging
- Webchat
- Mass Texting
- Surveys
- Ticketing
- Insights
- Benchmarking
WebEngage
WebEngage is one of the most successful website feedback tools for web development. It eliminates data silos by unifying customer data from multiple sources and creating a unified view of your customer feedback.
Thousands of product and marketing practitioners design intuitive user lifecycle journeys on the WebEngage dashboard to convert existing users through data-backed, timely campaigns across multiple channels.
They get deeper insights into customers’ behavioral data and product usage with industry-defining tools and real-time event analytics. You can integrate seamlessly with all your favorite tools. WebEngage also offers many products to strengthen your customer experience including
- Customer Segmentation,
- App Personalization,
- Campaign Orchestration,
- Web Personalization,
- Product and Revenue Analytics,
- Customer Data Platform,
- Marketing and Retargeting.
InMoment
InMoment is the last feedback widget on our list of the best powerful website feedback tools for web development. It is a cloud-based customer experience optimization platform that delivers technology and uses our years of expertise to unlock a comprehensive understanding of not only the actions people are taking but also the emotion driving what they do and why.
InMoment’s mission is to help our clients improve experiences at the intersection of value, where customer, employee, and business needs come together. It offers multiple solutions including Social Reviews and Advocacy and Employee Engagement solutions as well as a Voice of the Customer (VoC) platform.
InMoment offers you platform integrations to fit seamlessly into your current business and get user feedback such as
- Adobe,
- Microsoft Dynamics,
- Hubspot,
- Facebook and Google,
- TripAdvisor
- Oracle,
- Salesforce, and much more.
Why Should You Use Feedback Tools?
Using website feedback tools for web development can help you in many ways. The main reasons are as follows:
Product and service improvements:
You can use customer feedback to improve your products and services. By using these tools, you will be able to identify missing features, areas for improvement, and common customer complaints and concerns. From there you can develop new products and services or improve what you already have.
Information for other customers:
If you make customer feedback public, you can provide information to other customers and potential customers; Newcomers to your brand can read what other people think of your products and services before making a decision.
Customer sentiment and business forecasts:
Measuring customer sentiment can help you make more accurate forecasts. For example, if 20 percent of your customers leave bad reviews or complain about your products, you can estimate a 20 percent customer turnover rate.
High-level strategy and planning:
Finally, customer feedback is an important asset to gather information about your high-level business strategy. It will be easier for you to answer questions such as which demographic you will target in the future, how you will grow your business.
Conclusion
In this article, we have listed the best powerful website feedback tools for web development. With the help of these tools, you can make a great contribution to your website, your team, your employees, your current and potential customers, in short, your entire business.
Now all you have to do is meet the tool that you think is most suitable for your business needs and start working closely.
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