Description:

We are actively seeking an inspiring Account Manager with 2-4 years of experience to join our growing team, ensuring exceptional levels of customer satisfaction and supporting long-term, high-value partnerships with our clients.

The right candidate will be able to manage multiple accounts simultaneously from initiation through launch and post-launch activities/opportunities. You’ll drive accounts forward by understanding business context and goals, success factors, platform approach and risks while keeping an eye on client timelines, client satisfaction, team engagement and profitability opportunities.

Responsibilities:

Proactive Client Relationship Builder:

• Develops, maintains, and extends client relationships by creating and maintaining a deep understanding of the client’s business, goals, and budget cycles, and can translate those into projects or new opportunities for WebEnertia
• Continually fosters meaningful communication between WebEnertia and our clients throughout the relationship and oversees day-to-day management of all client account interactions and projects
• Provide strategic planning for both short and long term client goals through QBRs and ABRs
• Is responsible for growing client accounts — both project base and revenue
• Acts as liaison for internal and external communications with assigned accounts
• Manages ongoing correspondence and ensures a positive relationship with assigned accounts
• Assists Director of Client Services with outward-facing client relationship management
• Assists with potential new business (BizDev) opportunities

Strategic Thinker and Communicator:

• Delivers proactive, strategic, and relationship-based account management by continually providing solutions and ideas to clients, thus resulting in increased, profitable opportunities for WebEnertia
• Assists with client strategies and provides updates to these strategies as needs dictate
• Keeps informed of the client’s industry/segment to make applicable and impactful recommendations and suggestions regarding marketing strategy
• Ensures client team and WebEnertia team are thinking in an integrated way that aligns with the client’s goals and initiatives
• Assist in brainstorming strategies to help expand awareness of WebEnertia’s services
• As part of the team, be prepared for and participate in new business presentations and provide assistance in pitching fresh and innovative solutions to clients

Measurement of Success:

• Results meet targeted client goals and KPIs
• Achieve Gross Profit goals for assigned client contracts
• Work closely with the Client Services Director to ensure agency goals and client expectations are met
• Documentation of client’s progress, and reviewed a minimum of twice a year
• Full understanding of client’s “health,” and identifying at-risk account

Benefits:

• Competitive pay
• Feedback based on regular 1:1s, 6-month and annual touchpoints with Leadership
• 401k matching opportunities
• Company provided daily lunch for on-site employees
• A generous supply of office snacks and drinks
• A team of great people in a family-like atmosphere
• ‘Work from Anywhere’ flexibility

Requirements:

• Bachelor’s degree (e.g. Marketing, Advertising, Business, Communications, Graphic Design or other related degrees)
• 2-3 years experience in account management, with digital and traditional deliverables
• Proven ability to effectively manage multiple projects simultaneously
• Excellence in client interface and customer service
• Good knowledge of content management systems such as Drupal and WordPress.
• Experience working with both creative and technology teams
• Exceptional communication skills – you will often be speaking with both technical and non-technical stakeholders.
• Confident and experienced in speaking to clients in person and on the phone
• Strong organizational skills and attention to detail
• Ability to manage multiple projects concurrently while maintaining command of deliverables, timelines and next steps
• We are a Mac shop so knowledge of the OS should be second nature
• Some travel may be required
• Interests in digital, art and design community welcome
• Creative, passionate, and easy-going spirit
• Looking for an upbeat person that can be a team leader, but also a great team member. Sense of humor a big plus
• Experience with account management and collaboration tools like Basecamp, Smartsheets, Google Docs, Slack, PowerPoint, etc. preferred

Job Application Link: https://apply.workable.com/webenertia/j/53549665D9/